Returns & Exchange Policy

If you wish to return the merchandise purchased from our stores, you may do so by visiting our Gloria branch within 7 days from the date of purchase.

If you wish to return or exchange the merchandise purchased online, you may do so in a period no later than 7 days from the day of delivery. You must deliver the merchandise in the same packaging in which you received it. To schedule a return, please contact us at support@gloria.pk in order for us to arrange the collection at your home address. You may also get the exchange by visiting any Gloria store. Must bring the digital copy of the order along.

We will fully examine the returned product and will notify you of your right to a refund of the amounts paid. The refund will be made as soon as possible, and within 30 calendar days from the date on which you informed us of your intention to withdraw. The refund will be made using the same payment method which was used to make the purchase.

No exchange or refund will be made for any products that are not in the same condition in which you received them, or that have been used beyond mere opening of the product.

Exchange

You can only make exchanges for the same article in a different size or color.

Cancellation

Company holds the right to cancel any order in case of stock out.